Privacy Policy
Effective Date: 15 January 2025
At queralipova, we take your privacy seriously. This document explains how we collect, handle, and protect information when you interact with our business budget education services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. Your trust matters to us, so we've written this in plain language.
Information We Collect
Personal Details You Provide
When you sign up for our learning programs or contact us, we collect basic information like your name, email address, phone number, and business details. We might also gather information about your budget management experience and learning goals.
If you reach out through our contact form or email us directly, we keep records of those conversations to provide better support.
Automatically Collected Data
Our website collects technical information through standard web technologies. This includes your IP address, browser type, device information, and how you navigate through our site.
We use this data to improve site performance and understand which content resonates with our audience. No surprises here – it's pretty standard stuff for running a modern website.
How We Use Your Information
Service Delivery
We use your information primarily to deliver the education programs you've signed up for. This means sending course materials, program updates, and responding to your questions.
Your contact details help us communicate important changes to schedules or content. We might also use this information to understand what topics interest our learners most.
Communication and Support
When you contact us with questions or concerns, we keep those records to provide consistent support. This helps our team remember previous conversations and give you better assistance.
Occasionally, we'll send updates about new programs or resources that might interest you based on your previous learning activities. You can opt out of these anytime.
Marketing Communications
We'll only send promotional emails if you've agreed to receive them. These might include information about upcoming programs, budget management tips, or business finance resources.
Every marketing email includes an unsubscribe option. We respect your inbox and won't bombard you with unnecessary messages.
Data Storage and Security
Where We Store Data
Your information is stored on secure servers located in Australia. We use established cloud service providers who comply with Australian data protection standards.
Some of our technical service providers might store backup data in other countries, but we ensure they meet equivalent security standards through contractual agreements.
Security Measures
We protect your data using industry-standard security practices. This includes encrypted connections, secure authentication systems, and regular security audits.
Our team receives training on data protection, and we limit access to personal information to staff members who genuinely need it for their work.
Despite our best efforts, no online system is completely immune to security risks. We maintain incident response procedures and will notify you promptly if any breach affects your data.
Data Retention
We keep your information for as long as you're actively engaged with our programs, plus a reasonable period afterward for record-keeping purposes.
Typically, this means we'll retain your data for seven years after your last interaction with us, which aligns with Australian business record-keeping requirements.
If you request deletion of your data, we'll remove it from our active systems while maintaining any information we're legally required to keep.
Your Privacy Rights
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request.
Correct Information
If any details we have are wrong or outdated, let us know and we'll update them promptly.
Delete Your Data
You can ask us to remove your personal information from our systems, subject to any legal retention requirements.
Object to Processing
You can object to how we use your data for certain purposes, like marketing communications.
Data Portability
Request your data in a commonly used format that you can transfer to another service provider.
Lodge a Complaint
If you're not happy with how we handle your data, you can complain to the Australian Information Commissioner.
Exercising Your Rights
To exercise any of these rights, contact us using the details at the bottom of this page. We'll verify your identity and respond within a reasonable timeframe.
There's no fee for most requests, though we might charge a reasonable amount for excessive or repetitive requests.
Sharing Your Information
Third-Party Services
We work with carefully selected service providers who help us deliver our programs. This includes email platforms, payment processors, and learning management systems.
These providers only receive the information necessary to perform their specific functions, and they're contractually obligated to protect your data.
Legal Requirements
Sometimes we're legally required to share information with government authorities or regulatory bodies. This might happen in response to a court order or to comply with Australian law.
We'll only disclose the minimum information necessary and will inform you when legally permitted to do so.
Business Transfers
If queralipova merges with another organization or sells its business, your information might transfer to the new owners. We'd notify you before this happens and ensure the new entity respects your privacy rights.
Cookies and Tracking
How We Use Cookies
Our website uses cookies to remember your preferences and understand how visitors use our site. These small text files sit on your device and help us provide a better experience.
Some cookies are essential for the site to work properly. Others help us analyze traffic patterns and improve our content based on what people actually read and engage with.
Managing Cookies
You can control cookies through your browser settings. Most browsers let you refuse cookies entirely or delete them after you close the site.
Be aware that disabling certain cookies might affect how our website functions. Essential cookies are necessary for basic site operations.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. The effective date at the top of this page shows when it was last revised.
For significant changes, we'll notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have concerns about how we handle your data or want to exercise your privacy rights, we're here to help.